AoC Apocalypse FAQ & Troubleshooting

Last updated – April 12th 2019
All data was compiled with the approval and assistance of the Ashes of Creation moderator team.

Have questions about Apocalypse, Download problems, Crashes, Annoying Bugs, Errors, Troubleshooting Help and more? Look no further.
The first section of this article is a compiled spreadsheet of errors, crashes, bugs and data. Followed by Frequently Asked Questions and the third section covers Troubleshooting.

(Spreadsheet too large? Use this direct link to view the spreadsheet in full)

Frequently Asked Questions

Q: Apocalypse ‘Corrupted Index in PaK file’ error fix:
You have leftover game files from an older version of the game. You need to perform the following steps to manually delete residue folders and then clean re-install the game.

• Uninstall Intrepid studios launcher through your control panel.
• Delete the APOC folder located in %LocalAppData%\ (Can be found by typing it %localappdata% into the run box)
• Delete the APOC_Update folder located in %LocalAppData%\
• Delete the Intrepid-launcher folder located in  %LocalAppData%\Programs\intrepid-launcher
• Delete %APPDATA%\intrepid-launcher
• Delete %ProgramFiles%\Intrepid Studios
• Delete %ProgramData%\Intrepid Studios Launcher
• Delete the folder where you installed the game (Main AoC Game folder)
• Download and install the launcher from the website here
• Install the new game client.

Q: What does ‘Authentication Failed Beta Credentials not active yet’ mean?
Error: Authentication Failed Beta Credentials not active yet – This is a message generated by the game launcher. It means everything on your end is working perfectly fine, however the game servers are down for maintenance. You can check the server status page to see if servers are online. Source

Q: What time does the open/beta start?
At this moment, it is unknown what time it will begin. Keep an eye on the #news channel on the AoC Discord for future announcements. All announcements by Intrepid operate on PST. Convert as needed. Delays are possible.

Q: Where can I download the game client?
You can download the game here. Testers, please read through your testing email thoroughly to understand the testing process.

Q: Can I pre-download the client?
Yes, here.

Q: Do I have to register for the beta?
If you want to play Apocalypse, you have already registered in the beta test when you created your accounts (registered on the main site). Apocalypse will exist separately alongside the MMORPG and helps with testing.

Q: How long will Apocalypse be up for?
The Apocalypse portion of Ashes of Creation is permanent, and will be playable alongside the main MMO.
NOTE The current game modes you have seen in the alpha so far, is not representative of the final product that will be released in late 2019.

Q: I bought an Alpha/Beta package, when can I play the game?
Depending on the pack you purchased, you’ll be able to join different stages of the MMORPG testing. The Apocalypse mode (Battle Royale, Castle Sieges, Horde Mode) is open to the general public and begins its first phase on December 18th 2018. More information on the updated release schedule can be found here

Q: I bought a package that includes Alpha 1/Alpha 2 but I did not receive an Email with access.
If you recently purchased an account, you need to contact support to receive your access as quickly as possible.

• Alternatively, check the spam folder within your Email.
• Ensure you are using the correct email tied to your ashes of creation account.
• If you are a kickstarter backer, check your AoC account to ensure the kickstarter pack is applied to your account.
• Submit a support ticket on the main site or follow these instructions to get your account access sorted.

Q: Why cant I log in on the launcher?
The server is most likely down. Please check the #server-status channel on the AoC Discord. The status.ashesofcreation.com website does not work as intended.

Q: How do I know when the server is live?
Intrepid posts regular updates regarding the server, including crashes, restarts, bugs and more in the #server-status channel on the official Ashes of Creation Discord.

Q: How do I gain access to the hidden NDA stress-test channels on discord?
In order for you to gain access to the NDA channels you must do the following:

• First you must click the link provided in your email which should say something like: “Review our NDA at this time“
• All you have to do is download the word document included within your email. Downloading it is enough to let the devs know and start the process.
• After you have done that you will be processed to receive the stress test tag in the forums
• Once you have received the forum perms you will be able to see this link . Without the forum perms you can NOT see the page.
• Follow the instructions on this forum thread to receive your Discord perms.
• If you have already done the steps above and have not yet received your NDA forum perms DM @Belle-bot.exe♡ and provide your forum profile url.

 

Troubleshooting

Q: Test account registration website Error 502 (Bad gateway)
This is due to high load or the devs updating the account system. Using incognito/private mode or a different browser/device usually gets you through. (Alternatively try clearing your browser cache or simply press CTRL+F5 on your keyboard to refresh with your cache cleared). Do not take a screenshot of the Error 502 page and share it publicly as it contains your IP address at the bottom.

Q: Patching progress bar stops near the end of patching (ie: patch progress is showing something similar to 97.48%, and does not increment from there)
The files are being unpacked and processed, please wait until the process completes. Intrepid are adding better user feedback experience for this stage.

Q: “Access to the path is denied” which lists EasyAntiCheat_x64.dll or EasyAntiCheat_x86.dll
Open Windows File Explorer in the directory specified in the error message and delete EasyAntiCheat_x64.dll and EasyAntiCheat_x86.dll. Restart launcher.

Q: When starting the launcher, if you get a “Patcher System Error” message:
Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.

Q: If you are not running the Launcher version 1.0.102 (bottom right corner of the screen):
Reinstall the launcher from here. You do not need to remove old versions.

Q: “Error Code: 20006 (Cannot create service (StartService failed: 2))”
Open Windows File Explorer in the directory where the EasyAntiCheat installer is. For example C:\Program Files (x86)\Intrepid Studios, Inc\Ashes of Creation Apocalypse\EasyAntiCheat. Run EasyAntiCheat_Setup.exe, select “Ashes of Creation” and click “Repair Service.” Once completed, restart your launcher.

Q: Invalid Email / Email address unavailable when attempting to register for a test account
Ensure you are using the same email connected to your ashes of creation account which can be found here . The field is case sensitive so include capital letters.

Q: Unable to click on Install or other options within the launcher/installer
This is a resolution error, click inside the launcher and press TAB  a few times to select/highlight the install button and press enter.
Alternatively: Go into your display and make sure your scale and layout is set to 100% then restart.

Q: I get ‘Incorrect Password’ when trying to log into the launcher
This is shown when the servers are down or if the servers crash. Check #server-status channel on the Ashes of Creation discord for direct updates from Intrepid. Wait for the servers to come back on and try again

Q: My download is stuck at 0%
Common 0% download problem solving – quit launcher, restart launcher as admin – make sure firewall/antivirus aren’t stopping DL
If you can’t click ‘View NDA’ in launcher it’s usually a resolution issue – can be fixed by adjusting resolution or tabbing until button is highlighted and pressing enter

Q: Game download jumped DOWN from 80% to 50% (Or any other downward jump in download progress)
Intrepid developers have recommended restarting your download. Exit the client and re-launch it. It should continue the download from the correct point.

Q: My download is stuck at 100%
Dont touch it. While it may seem stuck, the patcher is actually verifying the files that have been downloaded. Once done verifying, the launch button will light up.

Q: ‘Failed to start the game: Game exited with code: 3, signal: null)
Code 3 errors can be caused by a variety of issues, but seem to most often be a ‘corrupt data’ issue.

• Ensure you are running the AoC client as an administrator. These might also occur if the launcher is interrupted partway through downloading.
• Running old versions of the launcher / attempting to install with an old version of the client installed / installing with old App data folder (APOC) can cause Code 3 errors.
• Restart your computer / restart launcher / attempt to start client as administrator – This might trigger launcher into performing a successful repair.
• Another possible fix for some people is to install the epic game launcher and then download Unreal Engine 4
• If none of the above work, perform a clean uninstall of both the client and the launcher. Ensure you download the newest version of launcher.
• If setup doesn’t ask you for the install location, your uninstall wasn’t ‘clean’. Install into a folder, not a root directory, preferably in \Program Files (x86).

Q: ‘Failed to start the game: Game exited with code: XXXXXXXXXX, signal: null)
Restart your launcher. Might require multiple restarts to sort itself out.

Q: ‘A JavaScript error occured in the main process’
This is a node.js error that could be any number of possible issues. Recommend a clean install to fix this. No proper solution available currently.

Q: How do I perform a clean uninstall/re-install?
Follow the following steps without skipping any:

• Uninstall Intrepid studios launcher through your control panel.
• Delete the APOC folder located in %LocalAppData%\APOC (Can be found by typing it %localappdata% into the run box)
• Delete the Intrepid-launcher folder located in  %LocalAppData%\Programs\intrepid-launcher
• Delete %APPDATA%\intrepid-launcher
• Delete %ProgramFiles%\Intrepid Studios
• Delete %ProgramData%\Intrepid Studios Launcher
• Delete the folder where you installed the game (Main AoC Game folder)
• Download and install the launcher from the latest email.
• Use the new testing credentials to login.
• Read/Accept NDA and install the new Game client.

Q: ‘Patching failed: Code patcher xdelta…\patcher\xdelta3.exe’
Your antivirus or windows defender has deleted the ‘xdelta3.exe’ file during installation. This is due to some files being flagged as a false positive. Completely disable your anti-virus (Some anti virus continue to run even after being disabled, or add the Intrepid/Apoc folder to the exclusions list of your antivirus). Another option is to ask a friend for the ‘xdelta3.exe’ file and copy it over (Be cautious of who you accept files from). After this you need to create an exception in your antivirus for this file to keep it from deleting/quarantining the xdelta file again.

Q: ‘DirectX11 feature level 10.0 is required to run the game’
Update your graphic card drivers and restart your pc. (Known issue with Nvidia driver version: 416.16, update or rollback). If this doesnt work, re-install directX using the end-user runtime provided by microsoft which you can find here